• 0
  • Shopping Cart
    0
Support Online: Mon - Fri / 08:00am - 05:00pm (GMT +7)
Your Time: Our Time:

file issues with the agent registration, payment process does not work properly

More
4 years 4 months ago #17518 by Alessandro Martelli
hello friends,

we're using the component and the template at the address iborghidautore . com

when a agent tries to subscribe a plan to the address iborghidautore.com/addagentplan

the users cannot login/register properly and there is something in the payment box that is not working. Can you help us please?

Please Log in or Create an account to join the conversation.

More
4 years 4 months ago #17522 by HaiND
Hi Alessandro Martelli
Thank you for contacting and choosing our product
About your problem, I checked and found it crashed at your "jSecure Lite" plugin
prntscr.com/fx26k5
When i stopped publishing it i was able to login / register
You can also try to do as I can to see more clearly the problem
I'm wondering if you use that plugin for the purpose?
Thanks

Best Regards
--HaiND--
The following user(s) said Thank You: Alessandro Martelli

Please Log in or Create an account to join the conversation.

More
4 years 4 months ago #17557 by Alessandro Martelli
Dear HaiND,

i unpublished jSecure Lite (that i was using to make more difficult to find the administration page from people that are not administrators), btw you told me that it was generating issues so i turned it off at all as you can see in the backend.

But i still have some issues that i'm going to explain in a better way:

1)cannot login from theses pages:

iborghidautore.com/addagentplan/addagent?plan_id=4

iborghidautore.com/addagentplan/addagent?plan_id=5

If i try to log-in with my credentials i have a 404 error - component not found. (i saw that there is the same error also on the demo hosted on your demo-website) how can this be fixed? which is the cause of this issue?


____

2) at these links (the same of above)

iborghidautore.com/addagentplan/addagent?plan_id=4

iborghidautore.com/addagentplan/addagent?plan_id=5

if i click on the Buy Now link (Acquista adesso in italian) a form where i can write username/telephonenumber/password and email is shown, but if i click on the confirm button ("registrati ora" in italian) nothing is happening, and the registration seems impossible.

when i click on "registrati ora" an "alert alert-error" div is shown in the head of the page, but is an empty alert-error.


At the bottom of the page on the left side (on desktop view) there is a payment method area that i imagine that have to be paypal (we have only paypal as payment method and i managed the settings about that from the plugin manager, what's wrong?)

if i write anything in that field and then i click above on the button "registrati ora" the registration works, but without sending the user to paypal to make the payment.

Actually i don't know how to fix these issues, but is so important for us to fix them to make the website usable...
Please help us, waiting for your reply, have an awesome day.

Please Log in or Create an account to join the conversation.

More
4 years 4 months ago #17582 by HaiND
Hi Alessandro Martelli
Thank you for feedback us, Sorry for the replay later
I think it is having a problem with SEO
prntscr.com/fysiyj
You try to turn off SEO and try to retry the problem has been overcome ?
I'm trying to fix the problem when turning on SEO
Hope to get sympathy
Thanks

Best Regards
--HaiND--

Please Log in or Create an account to join the conversation.

Moderators: Jackie
Time to create page: 0.051 seconds
Powered by Kunena Forum