Video don´t start and stop where I want to

hi!
When I try to start a youtube video always start in the beggining (0:00), it doesn't start in the right place and it stops in the end of the video.
is it broken this feature in the video playlist?

Dear Customer,

Thank you for using our product and contacting us.

As your request, pls take a look back of which version you are using because the latest version 2.0.9 supports the function of customizing the start and end time.

Pls double check and feedback us if you still have other question.

Best regards,
HieuPT

I downloaded the plugins two days ago! I have the option to do so, but it doesn't work.
I tried a few videos without success.
Must I send a ticket so you can check it online?

Hi there,

Thank you for your feedback. Pls send me your site URL and admin account (via email hieupt@vietbrain.com) and I will help you check it.

Best regards and long for your reply!
HieuPT

I have send you the access by email.

Hi there

I already received your email. Thank you so much for your information.
As your problem, pls enter the starting and ending time in format of "17" and "27" instead of "0:17" and "0:27" as you did because the time format is in seconds already. Pls take a try and feedback to me.

Best regards,
HieuPT

hi! it works now!
thanks