I'm sorry to say that this module continues to give me considerable grief. It's still wildly unstable and unpredictable.
Today, I attempted to make what I thought was a very simple change to the menu item arrangement. I wanted to group a third-level menu with its second-level parent. After I saved the change, I came back and found the entire mega menu arrangement completely undone. It's now a standard drop-down with flyouts.
Aside from restoring from a backup, which will take me upwards of two hours that I don't have, what needs to be done and MORE importantly, how can I trust this module if it breaks like this?
All the login information previously supplied to you is still current.
Addendum: I just noticed that none of the changes I try to make apply after saving. It's supposed to look like what you see here:
I'm sorry but I don't know why this is happening to you, there aren't any customers who have the same problem with you,
I don't know what you changed or caused problems, I tried to fix some code and now you try setting it up again.
Hope it will help you
The main problem then is the fact that any change I make to the menu does not get saved. Why would that be?
Right now, there's not even a "home" link on the main menu because the module will not save any changes to that button. Right now, I'm trying to re-install the graphic that represents the home button. This is the url:
When saving, the module does not apply the change. Why? Please help as this is basic support for which I paid.
I'm sort of happy to report that I figured the source of the issue. It might help you to file this away for future reference.