Social Stream Doesn't appear

Good morning, i 'm using your social wall mod and put in every info as the guide but nothing appears. Please help me.
Thank you

Hi Cionnyred.
Thank you for using our product.
I'm sorry for your problem.
Please give me link your site and your account of administrator via mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will try to check for you soon