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file ken burns paid for but says expired

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5 years 6 months ago #16910 by Robert Weston
I just purchased this extension in February. But it says it is expired. How can that be?

The order number is 10620.

I don't know where else to put this so I am hoping someone can straighten this out.

Also, I can't get this module to work with an https site. Some of the assets like images and css files still show it trying to use http links (When I view the page source code).

Please help

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5 years 6 months ago #16917 by 31234
Dear Customer,

Thank you for your using our product and contacting us.

I already checked your order and see that you purchased our product in single, so the time frame for support and download is 2 months as it is mentioned in our Pricing plan. prntscr.com/f94sxe
For more details: joomlaux.com/pricing.html

That's the reason you got that notification.

Although your time frame expires, we will help you this time with problem with HTTPS, pls let me know your website URL and admin account via email address This email address is being protected from spambots. You need JavaScript enabled to view it. so that I can check .

Kind regards,
Hieu

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