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file I got the wrong product when purchasing

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6 months 3 weeks ago #41731 by Roman MAZZULLI
I got the wrong product when purchasing
Can I get a refund for the product I don't need?
Hello Zzam,

This is a payment receipt for Subscription 7118 sent on Monday, 09 October 2023

Billing Information
Name: Zzam
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: rue de la chaine 75
City: Liège
State:
Zip Code: 4000
Country: Belgium
Phone: 003242265585

Total: $99.00

Amount: $99.00
Transaction #: 5KD81831YB012050H
Status: Paid

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6 months 3 weeks ago #41736 by Jackie
Hi.
Thank you for contacting us.
Can you tell me more about the reason why you need to get a refund for the membership package?
With the membership package, you will have permission to get all our products. And the membership package offers a full year of access, compared to the shorter duration of the single license.
Please let us know again.
Thanks.

Best regards.
Jackie Nguyen.

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