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file Social Media hangs on red loading boxes

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1 month 3 weeks ago #37951 by Dan Marshman
Hi,

i've installed JUX Social Media but i'm having issue with it displaying i just have the red loading boxes, in an effort to simplify things i've created a a clean page on the protostar template which is set just to show a vimeo feed but get the same result. Any suggestion would be appreciated.

Regards Dan

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1 month 3 weeks ago #37954 by HienHC
Hi
Thanks for your respond
Sorry, Jux Social Media is having a little problem.
I will fix it for you soon.
thanks

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1 month 1 day ago #38209 by Dan Marshman
Hi,

Just wanted to check if you've made any progress with this yet?

Regards Dan

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1 month 23 hours ago #38216 by HienHC
Hi
Sorry, we are trying to fix that problem. Soon out in the next update. Hope you understand and sympathize with us.
thanks

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3 weeks 4 days ago #38291 by Franz Mediaprint
Any News for update Date?

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3 weeks 3 days ago #38304 by HienHC
Hi
Thanks for your feedback.
Your site cannot read the file in the module.
staging6.yourgene-health.com/modules/mod...ia/social/social.php
should have encountered an error: 403 - Forbidden Error
You contact hosting and they will help it fix the problem of not reading the file
Thanks

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3 weeks 3 days ago #38311 by Dan Marshman
Hi,

Thanks for the support the 403 error helped the permissions were ok but the second suggestion solved it there was a Restrictive Apache directives inside .htaccess file. There are two Apache directives which can cause this error - 'Deny from' and 'Options -Indexes'. Regards Dan

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3 weeks 3 days ago #38312 by Franz Mediaprint
So, what we have to do? What can we write in the htaccess file?

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3 weeks 1 day ago #38352 by Franz Mediaprint
Do you mean me now? It's still not working for me!

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3 weeks 20 hours ago #38362 by HienHC
Hi
Sorry, there is an Apache command limited to your .Htaceccess file. so your site cannot read our module.
You must now contact the hosting party you purchased. The hosting side will help you fix that limited Apache command.
Hope you will understand.
thanks

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