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file News Sticker not working on Joomla 3.7

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6 years 10 months ago #16729 by zivuska
Hello,
I bought your Joomla extension JUX News Ticker about a year ago (version 1.0.2). I recently updated my site to Joomla version 3.7 and the News Sticker stopped working. I get the following error in the developer console: Uncaught TypeError: jQuery(...).newsticker is not a function.
Is this extension compatible with the new version of Joomla? If not, will it be?

Best regards,

Zivuska

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6 years 10 months ago #16730 by 31234
Dear Customer,

Thank you for using our product and contacting us.

Because Joomla 3.7 has been recently released, we need time to check and update products to make it compatible with the new Joomla version.

I hope you can be understanding and kindly wait. We will update it as soon as possible.

Thank yo so much for your empathy.

Best regards,
Hieu

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6 years 10 months ago #16731 by zivuska
Thank you for your quick answer.
My licence for this product expired. Will I still be able to download the new version once it's released?

Best regards,

Zivuska

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6 years 10 months ago #16732 by 31234
Hi Zivuska,

If you want to download the latest version when it is available, you need to upgrade your package submission, otherwise, you will have to do a re-purchase.

Best regards,
Hieu

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6 years 10 months ago #16734 by zivuska
Hi,
What do you mean by 'upgrade your package submission'?

Regards,

Zivuska

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6 years 10 months ago #16737 by skynaute69
Hello

I've bought your product 2 month ago as last version and right now just updated to joomla 3.7 it stopped working
Invoice 10624

I hope you send me the working version soon

JPaul

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6 years 10 months ago #16738 by 31234
Hi Zivuska,

We will try to update the product ASAP.

Once your license for the product expires, it is impossible to download again. You need to renew your submission (if you submitted a member package already) or you have to re-purchase product in single.

Pls take a look at our pricing plan here: prntscr.com/f3uybu

Best regards,
Hieu
The following user(s) said Thank You: zivuska

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6 years 10 months ago #16739 by 31234

skynaute69 wrote: Hello

I've bought your product 2 month ago as last version and right now just updated to joomla 3.7 it stopped working
Invoice 10624

I hope you send me the working version soon

JPaul


Hi Paul,

We will try to release the updated version ASAP.

Pls kindly wait. Thank you!

Best regards,
Hieu

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6 years 10 months ago #16743 by zivuska
Hi,
Thank you for your answer.
Please keep me posted here when you release the new version.

Best regards,

Zivuska

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6 years 10 months ago #16744 by 31234
Hi Zivuska,

I will make an announcement when the new version is ready. Pls kindly wait and give me and my team some time.

Thank you for your empathy!

Best regards,
Hieu

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