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8 years 3 months ago - 8 years 3 months ago #10607 by AGab
Hello.. I've sent a couple of requests.. I don't see the template on my back end.. Looking for the demo. It's been uploaded.. The instructions under documentation are incomplete. The images are broken - the video does not give enough detail. Do I use Joomla3 package 3? I uploaded and I don't see anything.. not a demo, etc. Do I install Joomla 3 - Quickstart..

This is the error message I receive

Warning: JInstaller: :Install: Can't find XML setup file.
Error: Unable to find install package

I'm even checking instructions of other template developers that I have used in the past to see. This is a bit different .. and its taking me too long to figure it out. Even my host company has uploaded and can't figure out..

Thanks
a
Last edit: 8 years 3 months ago by AGab.

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8 years 3 months ago #10614 by Sang Manh
Hi,
Thanks for choosing out product.
Do you want install quickstart package or template package?
Thanks.

Sang Manh

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8 years 3 months ago #10621 by AGab
Hello.. I downloaded Petcare.. I'd like to install the template. We installed quickstart I guess that's what the Joomla 3 is called. But, I need to install the demo version of Petcare. Thanks
a

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8 years 3 months ago #10624 by AGab
I'm not sure why support asked me a question about what I was trying to download, but should have given me instructions for both the template and joomla so I can move forward with my project. I don't like these delays. What's going on
a

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8 years 3 months ago #10630 by Sang Manh
Hi Gabrielle,
Sorry for reply late. Please send me you account and site via PM. I'll check it help you.
Thanks.

Sang Manh

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8 years 3 months ago #10641 by AGab
One moment.. let me set up an acct on my back page.. But in advance I receive error message XML and no installation package found. I will send it in a moment

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8 years 3 months ago #10642 by Sang Manh
Hi,
Thanks for your reply.
However, please give me account Supper admin?
Thanks.

Sang Manh

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8 years 3 months ago #10643 by Sang Manh
Hi,
I installed template jux_petcare for you.
You can check it.
Thanks.

Sang Manh

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8 years 3 months ago #10652 by AGab
Yes, I see it! Thanks so much.. Please can me what you did so I won't have this problem in the future if I decide to order more subscription time. If I know you teach me to avoid delays. Did I have the correct file when I downloaded it?

Thanks
a

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8 years 3 months ago #10672 by Sang Manh
Hi Gabrielle,
About your problem, I install our template package. I don't understand why you can't install it.
Thanks.

Sang Manh

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